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Description
Banking sector is one of the most competitive sectors as far as customer service is concerned. Competitiveness in this sector is contingent up on turnaround times to serve the customer, which in turn depends up on the productivity of the employees and speed of process execution. Dealing effectively with customers especially in a bank requires many principles, methods and skills which need to be recognized, learned and practiced. It is primarily the combination of positive and proactive attitude and professionalized approach blended with skill that determines the kind and quality of customer service that is provided by the bank to its customers.
