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BRL-104 English Topics Covered
Block 1 – All Units
- Unit 1 – Management Perspectives in Retailing
- Unit 2 – Retail Planning Process
- Unit 3 – Retail Organisation Structure
- Unit 4 – Decision Making Process
- Unit 5 – Leadership and Teamwork
- Unit 6 – Monitoring and Controlling Retail Operations
- Unit 7 – Basics of Accounting
- Unit 8 – Introduction to Communication
- Unit 9 – Non-Verbal Communication
- Unit 10 – Listening Skills
- Unit 11 – Cross Cultural Communication
- Unit 12 – Interactive Skills
- Unit 13 – Technology Enabled Business Communication
- Unit 14 – Customer Communication Management
- Unit 15 – Retail Image: Establishment and Maintenance
- Unit 16 – Managing Health, Hygiene Safety and Security
- Unit 17 – Omni Channel Retail Management
- Unit 18 – Data Driven Management in Retai
