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IGNOU MMPC-19 Code Details
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University
IGNOU (Indira Gandhi National Open University)
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Title
Total Quality Management
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Language(s)
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Code
MMPC-19
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Subject
Management
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Degree(s)
MBA (New), MBF (New), MBAOM, MBAFM
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Course
Core Courses (CC)
IGNOU MMPC-19 English Topics Covered
Block 1 - TQM: An Overview
- Unit 1 - Basics concepts and methods
- Unit 2 - Quality Management: Leading Thinkers
- Unit 3 - Building Blocks of TQM
Block 2 - Economics of Quality
- Unit 1 - TQM and Business Strategy
- Unit 2 - Quality Centred Strategic Planning
Block 3 - Tools and Techniques
- Unit 1 - Statistical Quality Control
- Unit 2 - Tools and Techniques of TQM
Block 4 - Organization and Leadership
- Unit 1 - Organization for Quality
- Unit 2 - Quality Culture and Leadership
Block 5 - Systems and Standards
- Unit 1 - ISO 9000 Quality Management System
- Unit 2 - ISO 14000 Environmental Management System
- Unit 3 - Other Standard
- Unit 4 - Management Systems for Safety and Health
- Unit 5 - Quality Auditing and Certification
IGNOU MMPC-19 (January 2024 - July 2024) Assignment Questions
1. Discuss the concept of Total Quality Management (TQM) with respect to the present competitive environment.
2. Explain the 14 steps given by Crosby in TQM and discuss its advantages and disadvantages.
3. Why is leadership considered as an important aspect for successful application of Quality Management in an organization? Explain with the help of examples.
4. Discuss the role of Quality Function Deployment (QFD) and the House of Quality (HOQ) table in organizing the flow of thinking?
5. Discuss the objective, structure and importance of ISO 18001 in the present context
IGNOU MMPC-19 (January 2023 – June 2023) Assignment Questions
1. Discuss the importance of awards and recognitions in Total Quality Management (TQM). Explain with the help of examples.
2. What do you understand by ‘Policy Deployment’ in TQM? Discuss.
3. Discuss the different structures for cross functional management with respect to TQM.
4. Write a brief note of the fundamental concepts of excellence with respect to TQM.
5. Discuss the objective, structure and importance of ISO 9001:2015.
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MMPC-19 Previous Years Question Papers
