Returns and Refunds – Common Questions and Queries
Did you know that we will accept returns and issue full refunds within 30 days of your purchase? It’s true! Check How?
Search Your Query
Is a refund possible for duplicate orders?
If so, for whatever reason may be, then visit our website and open the Refund Policy page from the footer, if your order matches with refund terms and conditions, you can fill-up the form with the correct details. We will process your refund within the next 20 Days.
What is the money back guarantee on IGNOU assignments?
IGNOU Assignments: if you failed in assignments you can take a full refund and New Term assignments FREE of cost. We guarantee the best quality among all assignment providers; you are entitled to a FULL Refund if you get better quality at the same price as us. All quality decisions in this regard will be of our expert team.
Project / Synopsis: Please Refer to Project FAQs.
IGNOU Help Books/Study Guides: Please Refer to Help Books/Study Guides FAQs.
What is the process for returning/replacing an order/item?
Once we initiate the order, there is no return/replacement option.
However, if you have received an item you have not ordered, please email us at [email protected] to replace your order.
What is your Refund Policy?
The Refund may be initiated as per the following guidelines: You must inform us of your decision by means of a clear statement. You can inform us of your decision either by e-mail or phone at the contact details given below:
- By e-mail: [email protected]
- By phone number: 999-111-22-99
We will reimburse you within 14 days from the receipt of the returned Goods. We will use the same means of payment as you used for the order, and you will be charged a 20% cancellation fee as a payment gateway charge and a refund processing fee.
What should I do if I receive a defective book?
They must be reported and returned within 9 days of the invoice date. To report a defective book, please contact our Customer Service department or WhatsApp pictures of defective books to 9350849407. We will verify your order and send you new books asap.
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