Help?Shipping and Delivery – Common Questions and Queries
So, you want to know about shipping and delivery? Great! I’ll cover the top questions that people ask me
when they’re in this situation. 🙂
Search Your Query
After My Book Gets Dispatched, Can I Receive Any Message?
Yes, you will receive a message on your Whatsapp number by our shipping company. You will also receive SMS and Mail from our shipping partner.
Are GPH books available for cash on delivery?
Yes, COD is available on all books and all pin codes.
To get the books by VPP or COD (Cash on Delivery), select COD as a payment option while shopping.
You can also send your order through Whatsapp 9350849407 by sending your Email-ID, complete address, Telephone number, and books’ subject codes with the medium.
To get the books by RBD/ Speed Post/ Courier, Pay in advance by Online Transfer / Cash Deposit. In case of DD/ Cheque (for cheque add Rs.25 extra). In case of the cash deposit, add Rs.110 extra in total. Then you can email your payment details. Free Shipping in India is available only for orders of Rs. 600/- or above.
How I Will Come To Know That My Order Is Confirmed On Your Site?
You will receive a confirmation of your order ID and Payment Gateway through mail.
How long will it take for my Order to arrive by the different modes of Shipping?
National Orders
All orders are shipped from our warehouse within 24 hours of the order placed. Purchases arrive anywhere within 2 to 7 business days from the date of order placed by Speed Post/Courier/Private Cash on Delivery.
International Orders
Orders being shipped outside India generally reach within 2 weeks of the order date by Speed Post\Courier. Shipment sent through Registered Book Post (RBD) or VPP (Govt. Cash on Delivery – We choose this when private cash on delivery facility is not available) takes 10 to 20 days to arrive.
How to get my Product Dispatch Notification?
You will get a Tracking detail message on your given mobile number or Email.
I Ordered 9 Books In Gullybaba, But I Could Not Get 3 Books. Please Tell Me The Reason.
It happens because our sales volume tend to be very high. Suppose, we have 25 books in stock for a particular day and in that very day, we receive 30 orders. In that case, 5 orders that we get, happen to be from “Out of Stock.”
However, we do not refuse our students. We have set an internal mechanism through which even the out of stock books get available very shortly. We however, cling a clear mention of “out of stock” so that it could be very well visible to our students and they know for sure about the status of delivery of the book ordered.
I sent money but have not received the material. What now?
In the case of softcopy products, there may be some Internet Issues, you can try again after some time in your panel. For hardcopy products kindly confirm from the courier company, you can check the status of your packet from :
At last, you can call or WhatsApp on 9350849407. Or Call Only 9312235086 or email at [email protected].
In How Many Days I’ll Get My Tracking ID?
You might have received tracking information on your mobile or email within 48 hrs maximum or 12 hrs minimum. after placing the order. You can use the tracking id to check the shipping status of your item, from the header (top of website) select the Courier / Speedpost then search for the id. You will get the current status of your packet.
Is it possible to ship internationally or out of India?
Yes, we ship orders across the globe. You can select your country while placing your order; if your country is not mentioned, you can WhatsApp and Ask about charges and shipping time at 9350849407.
Is Landmark With Complete Address Compulsory?
Yes, landmark is mandatory. If landmark is not mentioned, then your order might not get delivered/delayed.
What Can I Do If I Have Received Wrong/Damaged Book?
We do entertain such complaints where our students fail to receive the copy of their book intact. However, in order to avoid any misuse of the facility provided by us, we entertain such complaints with the image/video of the wrong/damaged book along with its back and front side duly displayed on 9350849407/[email protected].
If your Claim is found to be Correct, we will initiate the delivery of another fresh book as soon as possible.
What Can I Do When My Order Rto(Return To Good Original Address)?
If you face any RTO issue, please contact 9350849407/9312235086. We will resend your order and make sure that this time it reaches to your place without fail.
What Can I Do, When My Order Shows Undelivered Misroute/Delay Despite Mentioning The Correct Pin Code?
If your order shows “undelivered” despite mentioning all essential things, such as correct pin code, then in that case please contact 9350849407/9312235086 for shipment delivery delay.
What If I Do Not Get “Out Of Stock” Book In Two Weeks? Can I Get Refund In That Case?
Our out of stock books are generally made available in one week itself. However, if the delay prolongs more than a week, in that case we do initiate refund to that student.
What if Postman/Delivery Boy Demands Money for an already Paid Order?
Please do not pay any charge for a paid order. You can complain about it on WA 9350849407 or call us too.
what is BORZO Delivery service
For expedited delivery of your book within 4-6 hours, we can arrange shipment through BORZO courier. Please note, there will be an extra charge for this service in addition to the regular shipping fees.
What We Can Do If The Delivery Boy Wants My Another Number?
We ask for alternate number, if the existing number has some issues and thereby your order gets delayed. In that situation, we ask for your another number through WhatsApp.
When a book is missing from my order, what can I do?
Please call us on 9350849407 or e-mail at [email protected]
Will I Receive A Call After Ordering Through Cash On Delivery Mode?
Yes, if you have placed an order through COD mode, you will receive a Call for Confirmation within 24 hours(excluding Sundays).
NEED QUICK SUPPORT?
WhatsApp our award-winning support team 24/7 at 9350849407
NEED QUICK SUPPORT?
Or Call us Now (Mon-Sat 10:00 AM to 07:00 PM) at 9350849407
