IGNOU MLIP-02 Project – TQM in Library of University of Kerala

Libraries can be defined as 'a system which makes right knowledge and information in right time to right person at right place'. Historically libraries used to be turned as the store house of books and the librarian as the custodian of books. The concept of library and librarianship has been totally changed as time passed. Now libraries are treated as gateways to knowledge resources and the librarian a s the knowledge manager and interpreter of the content. Libraries are integral part of any educational organization. The Radha Krishnan Commission (1948) observed the importance of libraries and the proper use of its resources.

Objectives

• The objectives of the study are:
• To study the total quality management of Library of University of Kerala
• To explore the wide range of resources and services available in the Library of University of Kerala.
• To conduct a n information audit (i.e. the requirements and level of satisfaction of the users).
• To see whether there is a systematic methodology for measuring customer satisfaction and the level of acceptance of the elements like commitment, teamwork etc.
• To evaluate the service quality of the Library of University of Kerala from a user survey.
• To evaluate the library quality from the staffs' point of view.
• To see the management practices prevailed in the library.
• To see whether there is awareness of TQM or other quality efforts within the library.
• To explore the barriers within the library to a quality initiative.
• To suggest measures for implementing effective services in the library and improving existing services.

Topic Covered

• Introduction
• Review of Related Literatures
• Objective of the Study
• Research Methodology
• Data Analysis and Findings
• Conclusions and Suggestions
• Bibliography
• Appendix-Questionnaire