IGNOU MS-100 (OM) Project – A Study of TQM Practices ISO 9001: 2000

Productive systems are those that convert or transform resource inputs into useful goods and services as outputs. Such productive systems are generally referred to as Operations systems. Operations management, often described as Production and Operations Manageement (POM), relates to the management of such systems. Of the many developments taking place in the disciplines in the recent past, the most radical is perhaps the concept of what the discipline represents. Upto the 1970s, Operations Management was considered as a ‘centre’ system with its basic focus on ‘cost reduction’. Since the 1990s, it has been increasingly recognised as a ‘basis’ for ‘value creation’ within the organisation.

Objectives

• To study the concept of TQM, SQA and various aspects of quality wrt software.
• To study the concept of SEI-CMM levels, CMM architecture, its key process areas, pros and cons, why the CMM is still evolving or immaturity of CMM wrt software.
• To study the Total Quality Management in Software Standards beyond ISO 9000 and there evolves SEI CMM software quality standards.
• To analyse software testing methods and software testing metrics.
• To study the role of TQM for producing quality software irrespective of quality standards or methods we use for TQM in software industry.
• To study the employees perception about relationship between software quality and customer satisfaction.

Topic Covered

• Introduction
• Objectives and Scope
• Methodology of the Study
• Data Analysis
• TQM in Software Standards
• Conclusion and Recommendations
• Bibliography
• Appendices