IGNOU MS-100 (OM) Project – Total Quality Management in Branch Operations: Punjab National Bank

Total Quality Management (TQM) considered as a main tool that leads to the strategy of developing work and improving performance in order to achieve profitability through good services and quality products. It can be defined as the continuous improvement of administrative and productive processes through reviewing and analyzing the results achieved, and searching for other means and methods to raise the level of performance and try to reduce the time and effort for the completion of production processes by eliminating all unnecessary functions for consumers and for the productive process to reach the required level of total quality.

Objectives

• The main objective of this project will be to study and understand the scope of TQM in Branch Operations of PNB.
• The parameters on the basis of which analysis will be done are as follows:
• Strategic quality planning at PNB.
• Management of Process Quality at PNB.
• Quality Control Systems at PNB.

Topic Covered

• Introduction
• Literature Review
• Industry Profile
• Objectives and Scope of the Study
• Research Methodology
• Data Analysis and Interpretation
• Conclusion and Recommendations
• Bibliography
• Questionnaire