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Description
Quality of library resources and services can be measured in two different ways. 1. Assessing the library service performance and comparing it with the available service standards and 2. Asking the users about their perceptions and expectations of library resources and services, and comparing them with what to find the service quality gaps. In the first case, library professionals decide the quality, but in the latter, it is the users who decide the quality. In most cases, users are more reliable than library professionals in measuring library service quality as it may bring correct results as opposed to a biased one from the other.
