Name: User Perceptions towards the Service Quality Provided in respect of Academic Libraries of Delhi
SKU: IGNGB-PR-MLI-MLIP02-40578
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IGNOU MLIP-02 Project - User Perceptions towards the Service Quality Provided in respect of Academic Libraries of Delhi

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MLIP-02-User-Perceptions-towards-the-service-quality-provided-in-respect

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SKU: IGNGB-PR-MLI-MLIP02-40578 Categories: MLIS, Projects

Description

Library plays an important role in the academic world by providing access to world-class information resources and services, and helps to stimulate research by promoting collections and services widely. It is a service organization whose assets and services are both tangible and intangible. The tangible assets constitute document resources, human resources and infrastructural facilities like building, equipment and furniture.

Objectives

To study behaviour pattern of User in academic libraries visiting;
To assess the User’s expectations and perceptions in academic libraries.
To the difference between the User’s perceptions and expectations in academic libraries using SERVQUAL method,
To understand the variations in expectations regarding service quality among users of different disciplines’ categories.

MLIP-02 English Topics Covered

Introduction
Objectives of the Study
Research Methodology
Analysis and Findings
Result and Discussion
Conclusion
Questionnaire
Appendices
Bibliography

MLIP-02 Projects Details

University	:	IGNOU (Indira Gandhi National Open University)
Title	:	An Opinion from User Perceptions towards the Service Quality Provided in respect of Academic Libraries of Delhi
Language(s)	:	English
Code	:	MLIP-02
Degree	:	MLIS
Subject	:	Library and Information Science
Course	:	Projects
SKU	:	IGNGB-PR-MLI-MLIP02-40578
Pages	:	Report 73, Synopsis 9
Size	:	641.13 KB, zip Format
Author	:	Gullybaba.com Panel
Publisher	:	Gullybaba Publishing House Pvt. Ltd.