1. Give an overview of the types, roles and responsibilities of Meeting Planners.
2. Explain the concept of Incentive travels and its benefits to organisations as a motivational tool. Prepare a 3-day incentive travel itinerary.
3. Discuss possible mishaps which can happen on convention days and suggest ways how convention planners and organisers can tackle them.
4. Describe the role of venue designing and food and Beverages services in generating favourable impression of attendees.
5. Explain the SERVQUAL technique and the service gap concept used in service industry to evaluate quality and customer satisfaction.
6. Describe the different types of convention centres. Explain how the site/location for a largescale convention is selected.
7. Outline the main responsibilities of a Travel Show Manager. Discuss the importance and benefits of travel fairs/travel marts for the participating companies and the host destination respectively.
8. Discuss possible factors beyond the control of meetings organisers which can impact quality or customer satisfaction. Suggest back-up plans for any two of such factors.
9. Write short notes on the following in about 150 words each:
i) Specific needs of Business traveler
ii) On site management
iii) Pre and Post Convention Tours
iv) Professional Convention Organizers (PCOs)
10. Discuss the role of the government and other organizations in developing and promoting India as a MICE destination.
1. Discuss the characteristics and requirement of a business traveller. How are the requirements different from those of a leisure tourist?
2. What is Incentive travel and what are its objectives? Discuss the important considerations in managing Incentive travel.
3. Explain the role and importance of MICE in tourism development.
4. List the significance of the meeting and convention business in tourism and hospitality industry. Explain the process of planning for a convention.
5. Discuss the various service quality issues in business tourism. Suggest how these issues can be effectively addressed.
6. Discuss the various uses of ICT in MICE industry.
7. Discuss the on-site management and spot- management of convention.
8. Describe the benefits to companies for participating in Travel Fairs and Travel Marts. Explain any two prominent travel fairs/marts.
9. Explain the process involved in Event Management.
10. Elaborate the skills and qualities required to be a successful entrepreneur in MICE business. Why is ‘shared leadership’ an important concept in the growth of a company?
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